Do you need to reset your MyCitrix logins?

If you haven’t logged in to your MyCitrix portal recently you may find that your login doesn’t work.

Padlock on a fence - MyCitrix portal

For security reasons Citrix has been invalidating users’ previous passwords, thereby, forcing users to go through a password reset process.

We suppose that by doing this, Citrix will effectively purge the ability of users who are no longer active or who have left their firms from being able to login.

So, you may wish to check that your login still works and, if not, to reset it before an urgent, time-critical situation arises for you to access your MyCitrix portal.

P.S. Whilst you’re in your MyCitrix portal you might like to perform a health check &/or do some tidy up, e.g.

  • Delete any out of date users
  • Check/Update your active user list
  • Check/Update your support renewal contacts
  • Check/Update who is your preferred Citrix Partner
  • Archive old licenses

OR, The SAM Club can help you do this and look after your portal on an on-going basis as part of our Managed Service. It may seem like a simple thing to manage a licensing portal, but it’s easy to miss some of these little things that can actually save you thousands in licensing costs – read our Adobe licensing portal blog for more info.

Please contact us for an exploratory discussion.

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