The SAM Club’s first Azure User Group Meeting was held at Microsoft, 2 Kingdom Street, Paddington, London, W2 6BD on Thursday 24th January 2019 with several of our clients in attendance.
The objective of the Azure User Group is to help educate and provide a means of communication with Microsoft and peers on the Azure Infrastructure solution.
Microsoft started off talking through some use cases of Legal Services clients who have made a transition to Azure – including Taylor Wessing, Farrer and other clients who cannot be named.
Another firm was mentioned but is to remain anonymous, who run their production workload on-premise, but are using AI to get better insight into identifying fraudulent claims. AI augments work in the middle office to flag claims that could be fraudulent based on intelligent analytics. They have already flagged over 100 cases using the technology.
Open discussions followed which touched on the following subjects:
A big concern amongst the Legal firms; was Client and Personal confidential data in the Public Cloud & Security.
Microsoft discussed the level of security in their datacentres from a physical aspect, the datacentres are protected to military levels and are not found on maps. Any visitors to the datacentres are checked out and all electronic devices are taken from them before they can enter. All data held within the datacentres is anonymised, so no member of staff could identify which data set belongs to which organisation.
Legal firms are regularly audited by their biggest clients, particularly big banks which may be using Azure themselves. However, the compliance teams don’t understand Azure and want to be able to see and access the data.
A point was raised to Microsoft to educate the Compliance industry – Microsoft do have a large list of compliance accreditations and can discuss compliance organisations such as SOX, SRA & Banks.
Partners in legal firms are more concerned about where data resides and if something goes wrong; it is their reputation on the line.
It was mentioned that Azure and Office 365 does take away control with getting the infrastructure back up if there are outages. But there is nothing the IT team can do and feel powerless. With a new site going live it can leave confidence a bit shaky. There needs to be more detailed information available from Microsoft in these situations to help manage expectations.
Microsoft mentioned that they replicate an organisations server in the cloud two times to ensure resilience.
Microsoft advised that they are actively working with vendors to ensure their applications are available and can be run within the Public Cloud.
Auto scaling and Optimisation of VMs in Azure
Optimisation of workloads was not seen as a big concern for legal firms as they don’t have a ‘Black Friday effect’ sometimes there is a slow down in app performance if a SQL report is run and fee earners all launch an app at the same time. Microsoft talked about daily peaks and troughs in app usage and possible savings Azure can offer in working out compute costs.
The next meeting
The Azure User Group attendees agreed that the discussions were informative and would like to continue monthly initially. The next agenda topic was agreed to focus on Test and Development environments and the benefits of Azure.
Here are some testimonials from the event
“Great kick off to the Azure User Group. Found it very insightful. Looking forward to the next one and hopefully using the sessions to assist us with our thought process for moving to Azure. Looking forward to the next meeting.”
“I found the Azure User Group meeting extremely useful, as it was good to meet up and discuss with fellow counterparts in other organisations that are in similar positions and are able to share their experiences. Also, being able to provide feedback to Microsoft face to face and how they can help was also very beneficial. Can’t wait for the next one”