Client Survey Results
What our clients think is what matters most and the results are in.
Survey
The Results are in.
What primary needs or problems are you looking to address with the SAM Club Services?
- Inventory Management 47%
- Microsoft renewal 88%
- Compliance issue / Check 58%
- Independent Advice 94%
- Access to latest software licensing information 64%
- Cost Savings 70%
What factors influenced your decision to choose the SAM Club over other options?
- Reputation and trust 65%
- Acceptable price for the service 41%
- Recommendations from peers 35%
- Other 18%
- Unique offerings 18%
- Risk Management 6%
What benefits do you expect to gain from using The SAM Club Services?
- Vendor Management – negotiations and competitive quote 52%
- Strategic decision making – detailed insights enable informed decisions for software 58%
- Latest software licensing products and licensing rules 76%
- Independent view of software licensing 100%
- Enhanced Visibility of software assets and reminders for renewals 82%
- Compliance and risk reduction 58%
What would motivate you to recommend the SAM Club to others?
- Positive personal experience 94%
- Cost Savings 59%
- Enhanced visibility into software assets 59%
- Exceptional service quality 88%
- Unique benefits 24%
- Other 12%
%
Number of our clients that perceive the value of the SAM Club services compared to cost as Excellent value.
We wouldn’t be without the SAM Club. Essential knowledge and an independent pair of eyes on what is an
increasingly complex licensing landscape.
Since contracting with the SAM Club to provide our software asset management, Ian and the team have saved us more money each year than the cost of the service. Their knowledge of the various software licensing options available helps us to make more informed decisions without having to become experts in the various vendor licensing models.
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