Enhanced Citrix eLearning benefits with Customer Select Service (CSS) subscriptions

Citrix has enhanced the free eLearning benefits that come with organisations’ Customer Success Services (CSS) subscriptions. The on-line training courses can be accessed by logging into the Citrix Select eLearning portal.

Citrix eLearning - brainstorming image

The courses are on-demand and self-paced making it easy to learn when it’s convenient.

To access its Select eLearning Subscription a user’s Organisation must have an active CSS entitlement and the user must be a designated Technical Contact within MyAccount.

If a user isn’t a Technical Contact they will not see any CSS Access icons when browsing the eLearning catalogue. (That can be corrected by updating the user’s Profile in their MyCitrix portal).

The Select eLearning entitlement enables technical users to:

  • Gain the skills needed to optimize their Citrix environment
  • Learn about other Citrix technologies that can add value to their implementation

Citrix has improved its Select eLearning in several ways:

  • Expanded content choices by adding new courses.
  • Redesigned its training portal for easier navigation and access to all training content and topics – from a single unified view.
  • The new portal also features a student dashboard that makes it easier to track users’ progress.

Citrix Premium eLearning

To supplement CSS customers core Select eLearning benefits, Citrix now offers Premium eLearning (at an additional cost), which gives access to advanced content, Hands-on Labs, and digital badges that validate the competencies users gain. Technical users can earn up to four certifications through online assessments, available at no additional cost. Citrix states that a subscription will help users stay up-to-date on the latest developments, leading practices, and how-to guidance for Citrix products.

The SAM Club’s services include helping its clients access and maximise their benefits from their Citrix Licenses and Subscriptions. If we might help, please contact us.

Do you need to reset your MyCitrix logins?

If you haven’t logged in to your MyCitrix portal recently you may find that your login doesn’t work.

Padlock on a fence - MyCitrix portal

For security reasons Citrix has been invalidating users’ previous passwords, thereby, forcing users to go through a password reset process.

We suppose that by doing this, Citrix will effectively purge the ability of users who are no longer active or who have left their firms from being able to login.

So, you may wish to check that your login still works and, if not, to reset it before an urgent, time-critical situation arises for you to access your MyCitrix portal.

P.S. Whilst you’re in your MyCitrix portal you might like to perform a health check &/or do some tidy up, e.g.

  • Delete any out of date users
  • Check/Update your active user list
  • Check/Update your support renewal contacts
  • Check/Update who is your preferred Citrix Partner
  • Archive old licenses

OR, The SAM Club can help you do this and look after your portal on an on-going basis as part of our Managed Service. It may seem like a simple thing to manage a licensing portal, but it’s easy to miss some of these little things that can actually save you thousands in licensing costs – read our Adobe licensing portal blog for more info.

Please contact us for an exploratory discussion.

Changes to Citrix Product Names – Citrix Workspace

From August 23rd the product information pages on Citrix.com will actively reflect Citrix’s new product names and describe how every product fits into its new Citrix Workspace portfolio.

Citrix Workspace - digital workspace

Citrix states that it’s changing its product names to better show how each product fits into its vision of a unified, contextual, people-centric experience.

For most of The SAM Club’s clients the following changes are the most relevant:-

  • XenApp will be renamed Citrix Virtual Apps
  • XenDesktop will be renamed Citrix Virtual Desktops
  • XenServer will be renamed Citrix Hypervisor
  • ShareFile will be renamed Citrix Content Collaboration
  • XenMobile will be renamed Citrix Endpoint Management

A full list & further information can be found here:- Preview new Citrix product names.

SAM Workbooks

In our client’s SAM Workbooks we will use the new names as of 23rd August, but will also show the previous names for some time to help avoid confusion.

Licensing & Portal Health Check

If we might help you by performing a Health Check on your Citrix Licensing and Renewals and your MyCitrix licensing portal please contact us at info@thesamclub.co.uk

Citrix XenApp & XenDesktop End of Life

Citrix XenApp & XenDesktop versions 7.0 to 7.13 went End of Life on 30th June 2018 and Version 7.14 is scheduled to go End of Life on 27th December 2018.

Software Asset Management - Citrix Xenapp

End of Life means that technical support and product downloads are no longer available and technical support for issues is limited to information contained in the Citrix Knowledge Center and Support Forums.

So, if you are running earlier versions it’s recommended that you upgrade to the latest version, which is version 7.18.

The Citrix blog says it’s the hottest release of the Summer because they have dedicated this release to improving the overall experience for both user and the IT admin. There are some functionality enhancements for the user and monitoring and reporting enhancements for the IT Admin. If you are considering upgrading have a look the free step by step guide to Citrix XenApp Upgrade and Migration here.

The SAM Club can help check that you have active support and maintenance cover to enable you to upgrade.

Also, we offer a full Health Check on your MyCitrix Licensing Portal. If you have a Service Contract with The SAM Club, then this is included as part of your service agreement so get in touch to find out more.

End of Life dates on all Citrix products/versions can be found here.

Look out for our next Citrix blog article that will cover changes to Citrix’s policies for late/overdue support and maintenance renewals.

Citrix Customer Success Services Select

Citrix have announced they will be changing their support offerings with effect from 1st January 2017. See the attached document for more information on the new “Customer Success Services Select” program.

Traditional Subscription Advantage entitles customers to software updates only. The new Customer Success Services program provides a more comprehensive offering with an obvious increase in the maintenance fee.

However, existing customers can still renew their Subscription Advantage before July 1st, 2017 with any multi-year renewals honoured through to their expiration date.

The SAM Club proactively monitors our client’s renewals and keeps our clients up to date on their options.

Citrix Customer Success Services Select

April 2016 Newsletter

Announcement about The SAM Club becoming a Microsoft Silver Partner for Software Asset Management and what this means

Licensing News:
Microsoft announce subscriptions for online services for short term requirements i.e. additional staff for projects, seasonal etc
Roaming Rights Retirement for Windows Enterprise and Windows VDA and the introduction of Windows SA per User Add-on USL as a replacement
Microsoft extended support dates for Windows 7 & 8.1 for Intel Skylake processor architecture devices

Special Offers for Citrix Workspace Suite

Veritas Portal: The issues The SAM Club have seen and what we have been doing to validate our clients Veritas portal since the split with Symantec

April 2016 Newsletter digital

January 2016 Newsletter

Includes news on The SAM Club, licensing news on Microsoft, VMware and Citrix.

Articles on The SAM Club partnership with Snow Software and the new licensing rules for Windows 2016

Tips & Tricks: Did you know that the MPSA Licensing Manual contains the following on copies for training/evaluation and backup?

Breaking News:  Microsoft have announced they are changing their minimum Enterprise Agreement (EA) seat count from 250 to 500 effective 1st July 2016.

Jan 2016 Newsletter digital