Congratulations to Roy Russell who is the October Manager of the Month.
Roy is a big Chelsea fan so fits in well with Frank Lampard also winning the October Manager of the Month for the Premiership.
Strangely Roy currently only has 1 Chelsea player in his team….
Keep an eye on your team with the international break. It’s a good time to reassess your squad and transfer the non-performers or injured players out.
Our 5th Azure User Group meeting was about the Microsoft Cloud Economics Assessment and was kindly held at Charles Russell Speechly’s head office in London. We had some new faces join the group which is always great and gives different perspectives on the challenges faced in the journey to cloud.
The meeting started with an update from The SAM Club and how we are evolving our services to support our customers as they consider the move towards Azure. The SAM Club is working towards becoming a Silver Partner with Microsoft to enable us to complete an Azure assessment to help our customers with their decision process and assessing tools such as Movere and Azure Migrate that are available. With Movere, we are considering becoming a partner to enable The SAM Club to be fully trained on the product and we will provide a separate blog on these tools in due course.
Zephaniah Chukwudum, Sr. Product Marketing Manager (Azure Data & AI), Microsoft
Our first guest speaker from Microsoft talked about some of the key trends in the marketplace. Digital Transformation is the focus for Microsoft, enabling employees internally and customers externally with technology. Professional Services (such as law) are in the Top 3 priority sectors for the Microsoft Azure team. Zeph talked about the ‘Digital feedback loop’ and how operations impact services within an organisation, which loops to employees and customers – all are pinned by data and intelligence. Microsoft aim to help organisations take the mass of data they have and to enable them to use it rather than it be locked up in a database somewhere.
There will be a rise in native app developers as employees using data come up with ways to automate processes with AI. Zeph mentioned that since 2014 there has been a 6X increase in the investment into AI by companies based on research by Deloitte. AI capabilities are now being integrated as standard into cloud-based software, so smart insights are available to organisations in the cloud.
Lewis Crawford, Engagement Manager in the Cloud Economic Assessment Team, Microsoft
The Cloud Economics Team at Microsoft are able to provide customers with an investment into their business of circa £15k which enables customers to benefit from a full scoping assessment of their entire IT infrastructure by breaking this down into a costing analysis, server optimisation analysis, workload/application identification, workload prioritisation for migration and also recommendations for mapping current infrastructure into Azure. Providing a universal view of infrastructure on premise and in the cloud, utilising the ARC scan (Actual Resource Consumption) within the assessment tool enables the delivery of an extensive analysis of what a customer’s infrastructure will look like in Azure, once right-sized and optimised, resulting in the additional benefit of large cost savings.
To qualify for the assessment there are two criteria:
• Executive / board level sponsorship to start cloud journey
• Cloud transition plan – compelling reason to move (EOS services / contract renewal)
The Assessment gives insight into
• Scope of Server count
• SQL and Windows Server EOS status footprint
• Outline of servers to remain on prem, decommission and migrate to cloud
Categorisation of in scope servers by workload type and detailed prioritisation of workloads and apps that would benefit from migrating to cloud. The assessment provides an in-depth analysis in order to create a business case for internal communications and to aid decision making with wider teams, board members and C level individuals.
The process looks like this:
It is advised that the 30-day process includes an end of month or end or end of quarter process for the 2 week scan, to obtain accurate peaks and troughs for the analysis to help with right sizing for the cloud. Maybe starting during the last week of the month. It is possible to run the scan for longer, but applications like Movere are licensed on a 30 day basis which includes the time to analyse the data.
The analysis can then be used to support the business case for moving to Azure and can consider areas such as:
• Servers at end of support
• Hardware older than 3 years
• Non-Production environments
• Lowest utilized production servers
• High end always on production servers
An area that can bring large cost savings is if you have existing licensing for Servers and SQL under Enterprise agreement with SA is the Azure Hybrid Use Benefit – which means you don’t pay twice for these licences when migrating to cloud as it is factored into the pricing.
The Azure Calculator is a useful resource for looking at costings, you can analyse cost savings with the Azure Hybrid Use Benefit, Reserved Instances* (RI) which dependant on VM size can offer savings of between 10% and 70% seen from an end user perspective.
*An Azure Reserved Virtual Machine Instance (RI) is a virtual machine (VM) on the Microsoft Azure public cloud that has been reserved for dedicated use on a one- or three- year basis.
It is possible to cancel an Azure Reserved VM Instance at any time (up to £37,265.45 per year). Cancelling allows you to return the remaining months of an Azure Reserved VM Instance back to Microsoft for an early termination fee of 12 percent. The remaining prorated balance, minus the fee, is then refunded via the original purchase. Alternatively, the Azure Reserved VM Instance could be reused or exchanged for use with another Azure Reserved VM Instance.
There are different levels of discount per VM size and some VM’s are not offered with this discount but the report at the end of the Cloud Assessment will detail costs of 3-year RI with AHUB (Azure Hybrid Use Benefit) so you can see which servers to optimise in the cloud.
Support is offered early in the process of moving to Azure, so even if your organisation is in the early stages of needing to present the ROI case to the board Microsoft Cloud Assessments can be carried out.
First, we heard from a legal client who has already made the transition to Azure in 2017. End of life was the reason for migration, and they had adopted Net Documents so it seemed the time to do it and they used a lift and shift approach into the cloud. As they found that SQL Paas was not supported by a lot of vendors pivotal to the legal sector, they over optimised servers initially. The exercise was less about cost saving on migration, but over time they have optimised server usage by monitoring them in Azure. Optimisation is the plan going forward and they are looking at Reserved Instances for further cost savings.
Initially, they said that regarding TCO – they saved a bit on the running costs, but they saved a lot on hardware, support and services that the hardware refresh would have incurred.
A major concern from the room was around the main Vendors when it comes to specifying the servers for their products. The room stated that these are often appeared to be over spec’d and for on premise servers which they are forced to follow due to the vendors support terms. When purchasing new software from a Vendor, their server spec is all that is available and using the Azure calculator the costs are considered too high. Microsoft also recognised this and are working with SI’s and vendors to help educate them. Microsoft suggested that as a group we identify and advise them on 10 vendors that can be investigated.
Ideas for the next meeting were discussed and some topics suggested were:
• Panel of peers to discuss their experience migrating to Azure and challenge Microsoft
• Microsoft and iManage to present the way to the cloud
• Azure Sentinal – Intelligent security analytics
The next meeting date and location is to be confirmed for mid-September
You can find blog articles from our previous events here:
Azure User Group meeting
Azure User Group meeting 2 Dev /Test
Azure User Group meeting 3 Security & Compliance
Azure AI Chatbots is the hype justified?
If you are changing your virtual server IT infrastructure, then you may need to split or combine your VMware vSphere licenses.
Photo by Daniel Chen on Unsplash
All vSphere licenses installed in the same VMware server farm must have the same Support Level, i.e. Basic (9×5 business hours) or Production (24×7).
So, if you have different support levels on your VMware vSphere licenses you need to take care when splitting and combining them.
Also, if you have VMware server farms installed in different countries and since vSphere licenses are licensed on a geographic regional basis (depending upon in which country they were purchased), you must take care not to split and combine licenses from different regions.
Of course, before combining license keys ensure that they are for the same release. You may need to upgrade some license keys via your MyVMware portal beforehand.
Also, see our earlier blog about splitting license keys.
Because of the complexity of VMware licensing, the SAM Club helps its Clients maintain their MyVMware licensing portals and maintains a synchronised single pane view of all licensing & support data in their SAM Workbooks.
If you might benefit from The SAM Club’s expertise and assistance with your VMware licenses, support renewals and MyVMware portal please contact us.
Citrix has enhanced the free eLearning benefits that come with organisations’ Customer Success Services (CSS) subscriptions. The on-line training courses can be accessed by logging into the Citrix Select eLearning portal.
The courses are on-demand and self-paced making it easy to learn when it’s convenient.
To access its Select eLearning Subscription a user’s Organisation must have an active CSS entitlement and the user must be a designated Technical Contact within MyAccount.
If a user isn’t a Technical Contact they will not see any CSS Access icons when browsing the eLearning catalogue. (That can be corrected by updating the user’s Profile in their MyCitrix portal).
The Select eLearning entitlement enables technical users to:
Citrix has improved its Select eLearning in several ways:
Citrix Premium eLearning
To supplement CSS customers core Select eLearning benefits, Citrix now offers Premium eLearning (at an additional cost), which gives access to advanced content, Hands-on Labs, and digital badges that validate the competencies users gain. Technical users can earn up to four certifications through online assessments, available at no additional cost. Citrix states that a subscription will help users stay up-to-date on the latest developments, leading practices, and how-to guidance for Citrix products.
The SAM Club’s services include helping its clients access and maximise their benefits from their Citrix Licenses and Subscriptions. If we might help, please contact us.
Do you know which version of Microsoft licenses your organisation owns and is licensed to use? The Microsoft Business Center Portal (BCP) by design displays the original license view in case of licensing model changes. For example, with the licensing model for Windows Server having changed from processor to core licensing with the 2016 release, are you able to tell what your organisation owns and is entitled to? So, as an example, with licenses for Windows Server 2012 R2 that expired on 31st October 2018, the SA term and the original order proves and guarantees entitlement to use Windows Server 2016 and/or 2019 instead of the 2012 R2 version. But the BCP does not show or highlight this in any way. In fact with a recent scenario we have seen the BCP shows no evidence of the SA term and expiry. This could lead organisations to purchase the current version when in fact it is already owned.
At The SAM Club, we maintain the records for our clients in their SAM Workbooks and provide the help and guidance to ensure new software purchases are not made when a license already exists. If you would like to know more about our service then please get in touch.
If you haven’t logged in to your MyCitrix portal recently you may find that your login doesn’t work.
For security reasons Citrix has been invalidating users’ previous passwords, thereby, forcing users to go through a password reset process.
We suppose that by doing this, Citrix will effectively purge the ability of users who are no longer active or who have left their firms from being able to login.
So, you may wish to check that your login still works and, if not, to reset it before an urgent, time-critical situation arises for you to access your MyCitrix portal.
P.S. Whilst you’re in your MyCitrix portal you might like to perform a health check &/or do some tidy up, e.g.
OR, The SAM Club can help you do this and look after your portal on an on-going basis as part of our Managed Service. It may seem like a simple thing to manage a licensing portal, but it’s easy to miss some of these little things that can actually save you thousands in licensing costs – read our Adobe licensing portal blog for more info.
Please contact us for an exploratory discussion.
Azure AI Chatbots was the topic of the 4th SAM Club Azure User group meeting, the meeting was kindly hosted by Gardiner & Theobald at their offices in London.
The conversations started with a client who is looking at developing Chatbots in Azure discussing the reasons they are considering AI Chatbots. Law firms are increasingly being asked what makes them different from their competitors. Technology is included in this for example: Can they get 24-hour access to policies that can be accessed via mobile apps? Chatbots can be developed to offer these services.
Microsoft invited ANS who are one of only 40 Azure Managed Service Partners (MSP) globally, but headquartered in the UK, who develop and design Chatbot’s. Chatbot’s are more than just a frequently asked question (FAQ) function on a website. The truth is the technology behind it is much more versatile.
Some examples of the different types of bots mentioned were:
For a website to help a prospect to find the right contact within a firm. An ExperienceBot could help point someone in the right direction of partners with the relevant knowledge.
Employees wanting to know how many days holiday they have, requesting holiday, maternity benefits etc this could all be accessed via the bot rather than contacting HR. Chatbots are not only able to automate tasks, they can be proactive. Feedback provided into the bot from staff can help answer common queries and can also be used as an anonymous way to capture data.
How many support calls are being received on what topics and it is possible to automate the responses to reduce the number of calls and increase response times.
A Chatbot is only limited by your own creativity. Could we see websites where you answer a few questions such as looking for a new car which then returns all makes and models for consideration?
An example of a successful Chatbot use case is the ‘Do Not Pay’ chatbot that was developed by Stanford University student, Joshua Browder. It is now perhaps the most recognisable name of any legal chatbot and is now known as “The world’s first robot lawyer”. It was developed to help users contest parking fines and has helped save motorists $13 million in parking fines.
The bot is now giving free legal aid to users through a simple-to-use chat interface. The chatbot, using Facebook Messenger, can now help refugees fill in an immigration application in the US and Canada. For those in the UK, it helps them apply for asylum support.
ANS created a parking Chatbot to help assist with their staff parking, using a camera in their carpark and data sources such as staff holidays, meetings and weather they can predict when parking spaces might be available.
A Chatbot can never answer every question that anyone will ask. But built in ‘error’ replies such as ‘I don’t know the answer but can ask someone to contact you’ can help. Gathering information on additional questions can then be beneficial to develop the Chatbot further.
ANS have created a ‘BaseBot’ which is free to download on GitHub that enables you to deploy an AI powered Chatbot in under 1 hour. A great starting point for a simple Chatbot for a pilot.
Microsoft offer an QnA Maker in Azure where you can create a simple FAQ service from existing content. This offers an ideal starting point for organisations thinking about Chatbot technology and can be set up for only a small investment.
There are many off the shelf bot technologies, but if more bespoke Chatbots are required then working in partnership with a developer is recommended so they can integrate your data and build to your specific requirements.
A final use case that ANS presented was with Staffordshire University, they developed an AI-driven coach and support assistant using intelligent Chatbot technology. It provides students with key information such as course timetables, campus facilities and extra-curricular activities. It is also a support tool to help identify any at-risk individuals who may be unhappy or unsettled and provide guidance and support.
Feedback from the roundtable highlighted resistance from partners and how to drive change and get buy in, as there can be too much technology. The suggestion is always to start small with a pilot group that can then champion the concepts. ANS recommended a collaborative approach; upfront involvement from partners to discuss their pain points with developers who can translate that into what’s possible with AI Chatbot technology. Also starting off with a version one of a Chatbot to prove it’s use, then develop it further with internal and external data.
The meeting rounded off with discussion on the topic for the next event which was agreed as Microsoft Cloud Assessments. This process looks at client’s workload on-premise and works out the costings/commercials for moving to Azure with a detailed report. The next event will be held in early August and will be announced soon.
You can find blog articles from our previous events here:
Azure User Group meeting
Azure User Group meeting 2 Dev /Test
Azure User Group meeting 3 Security & Compliance
Microsoft announce that they will not now remove the special Office Professional Plus installation rights that customers are currently entitled to with Microsoft 365 E3 and E5 From SA licences. The current rights are detailed on page 54 of the May 2019 Product Terms, and this announcement confirms that the rights are here to stay rather than being removed after 1st August 2019.
The SAM Club can help you understand your licensing position, document and maintain your software assets and help with new technology planning and renewals. Find out more.
Security and Compliance Azure was the topic of the 3rd SAM Club Azure User Group meeting, that was kindly held by HEMPSONS at their central London office. The group has grown with several new attendees to this event and it was great to have their insight on the journey to Azure.
The meeting kicked off with a presentation from Stuart Aston, National Security Officer at Microsoft. Discussing how the journey to Azure starts for many companies, it tends to start with Office applications via Office 365, or IaaS as it’s an easy left and shift of on premises services.
Stuart introduced the group to a great resource for fact finding around security and compliance of the Microsoft Cloud. This portal provides access to reports such as ISO surveillance, penetration test results and government blueprints.
Microsoft spend $1 billion a year on security to provide assurance to clients that their data will remain safe in the cloud and work closely with Government cybersecurity.
Identity – one of the first things to be targeted by hackers. Microsoft highly recommend using Multifactor authentication, it reduces the chances of success two-fold.
Device – Devices need to be secure and software updated, policies such as BYOD need to be reviewed if considering moving to cloud. A BYOD policy equals higher risk – the Martini effect: Anytime, Anyplace Anywhere. The end user device is where most data breaches happen and is where the hackers target. Consider regular health checks on the device and consider if it is safe for the end user to access firm data via that device.
Apps and data – decisions need to change around risk assumption, such as admin users having unrestricted access.
An example was raised of the Ashley Madison website hack, where 37 million user’s personal information was leaked and there were many work email addresses used. One in five people use the same password for work and personal use. How many people in your organisation are doing this?
Stuart recommended a new tool from Microsoft called Azure Sentinal which enables IT to see and stop threats before they happen. It is a Cloud and AI application that provides a bird’s eye view across the enterprise.
Microsoft share threat intelligence and are part of the CISP (Cyber security Information Sharing Partnership) which is an initiative between the government and industry to combat cyber threats.Information is shared on threat intelligence only, not any customer information or data.
Stuart recommended joining CISP if your firm is not already a member.
Stuart discussed the level of physical security at the 39 Microsoft datacenters around the world – such as tank traps, zigzagged roads, biometric and body scans people must get through before even entering the building.
Even then the data is totally anonymous, nobody in the building knows which company’s data is stored on a server and all hard disks that are not in use are destroyed on site.
There are several highly regulated industries already using the Cloud and it’s unlikely that most organisations would have the billions of dollars spent on security that Microsoft do.
There is access online to guidance on what to request from suppliers when compiling questions and gaining evidence to present to the board when moving to the cloud to address security and compliance concerns.
The round table session posed some questions from the group:
Stuart was asked to discuss an example of a use case where there was resistance to moving to the cloud and what the success factors were in converting them.
Cost – Microsoft state it’s generally cheaper to move infrastructure to the cloud
Security – it’s more secure, Microsoft carry out more PAT tests, they have an attack team who regularly try to penetrate their own systems. They have access to threat intelligence and are always using the latest Operating System.
New features are delivered faster in Cloud – this does also provide some level of risk.
Where data is held is the biggest fear for law firms
There are 39 Cloud regions worldwide. When starting with Azure you can decide on which region to use to store your data. Stuart mentioned the Microsoft Dublin data centre case to highlight the lengths Microsoft went to in ensuring an individual customer’s privacy. Microsoft took the case to one of the most expensive courts in the World to challenge a warrant seeking emails belonging to an individual stored in Dublin.
How AI is used to check for malware
Law firms are using Mimecast to protect their email and Microsoft also recommend Defender ATP, plus steps made internally to whitelist and stop people gaining admin access – making hacking harder. Scanning your own services for attacks – defence in depth should be a policy to lower the risks.
Multifactor Authentication outage
Microsoft’s outage of the MFA service caused users a lot of problems with accessing Office applications. Stuart said that whilst this was not good enough – it happened, and organisations should plan for offline working in case of any outage incidence.
OneDrive is a back up solution so that users can access office applications.
How can the IT dept keep up with the complexity of new features from Microsoft?
There are notifications from Microsoft of new features and Roadmaps provide details of the new features coming up, these are now drip-fed throughout the year rather than in one hit. Need to monitor and prioritise which vendors to invest time in tracking.
To help with training and implementing Azure and new features the following resources are available:
Microsoft direct account team
Fast track Azure Team
Online Learning – MSLearn
The Trust portal is a useful tool for presenting to the board, it can help you put together a matrix of questions and evidence to present to them.
Office 365 Security and Compliance guide
The meeting rounded up with an agreement on the next topic : Chatbots – how they are implemented and real use cases.
To find out what was discussed at our previous meetings, please see our recent blog posts – Azure User Group Meeting and Azure Dev Test. If you are interested in attending the next meeting please register.
Microsoft announced that Visual Studio 2019 is available to download as of 2nd April 2019. With improvements on the previous version, Visual Studio 2019 enables users to get into code more quickly by making it easier to use.
Visual Studio is licensed per developer and provides Azure Credit for subscribers:
Note: Overages are billed after the monthly credit has been consumed.
If you are considering Azure for Dev & Test purposes, then check out our blog from our recent Azure User Group meeting on this subject.
Visual Studio is also the perfect solution for gaining access to the latest Microsoft releases for Dev & Test use (Windows Server, SQL Server etc). See the latest version of the benefits by subscription level here.
If you would like to know more about licensing Visual Studio or to get advice on your current licensing position, please get in touch.
